AIM® Business Services

AIM® Business Services provides businesses with tools designed to leverage the power and reach of the AIM network while also enabling them to effectively manage the experience. Two of the current services being offered are Identity Services and Bot Services.

Identity Services enables companies to use their internal corporate identities (e.g., johndoe@company.com) as screen names on the AIM IM Network. This reduces the company's burden of managing multiple identities and creates better controls. Bot Services enable companies to create interactive instant messaging experiences that automate common, repetitive responses. Bots are commonly used to provide support services, information distribution, and other types of data commonly provided through Interactive Voice Response (IVR) services. Learn more...

Clearinghouse

AIM has partnered with the leading Enterprise Instant Messaging (EIM) systems providers to offer access to our AIM IM Network community and to provide a clearinghouse service for IM traffic between business IM domains. The AIM Clearinghouse bridges communication between enterprises simply and seamlessly. Benefits include:

• Access to the AIM IM Network – Provides businesses with access to the entire AIM IM Network community including over 70 million users on AIM®, ICQ®, and AOL®
• One connection to many domains – Allows a business to access other business communities via a single trusted and secure connection
• Manages Differences in Protocols – Resolves communication between the different business domains so businesses may communicate with one another even though they might have deployed different EIM systems using different IM protocols within their internal networks.
• Increased Safety – The AIM Clearinghouse validates the connectivity information provided by each member, verifying that member information is up to date and that communications are safe.

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